Member Systems Coordinator

Membership · Remote (Flexible), Massachusetts
Department Membership
Employment Type Full-Time
Minimum Experience Mid-level
Compensation $60,960 - $64,008, commensurate with experience, with competitive benefits package

Application Deadline: March 1, 2021, 11:59PM CT for full consideration 

Instructions: Click the following link and upload your resume and cover letter. If you have any questions or trouble with the application process, send a message to jobs [at]

Estimated Date to Hire: May 10, 2021

Are you looking for us?

You are a skilled trainer and online community builder, who believes in the power of secure, robust digital platforms and data systems to build trust and deepen collaboration. You delight in ensuring accessibility, smooth workflows, and data integrity as a way to support abortion funds and strengthen our network. You understand how strong data systems can support values-driven decision making, evaluation, and strategic guidance.

Organizational Overview:

The National Network of Abortion Funds (NNAF) builds power with members to remove financial and logistical barriers to abortion access by centering people who have abortions and organizing at the intersections of racial, economic and reproductive justice. Together with our members, we advocate for cultural and political change to ensure access for people who face the greatest obstacles to abortion access: women with lower income, women of color, young women, and transgender and gender nonconforming people. This is an exciting time for NNAF as we grow, nurture new funds emerging in underserved areas, deepen our support for funds working within the reproductive justice framework, and co-lead a bold national coalition campaign to increase abortion access by restoring Medicaid coverage for abortion. We are working to make access to abortion a reality for everyone, no matter their resources. We are building a movement, mentoring young leaders, and working toward a world in which everyone can shape their own futures and families.  We invite you to join us as the newest member of our dedicated and growing team at a time when we are explicitly focused on scaling our network and building the infrastructure of abortion funds to be fully staffed organizations with robust abortion funding budgets.


NNAF is comprised of a multi-racial, multi-religious, gender expansive staff of 50, located across the United States. We know how important it is to support our remote staff to maintain connection and cohesiveness as a team. To this end, we ensure weekly one-on-one supervision, face-to-face virtual staff meetings, quarterly in-person meetings, and more.

Title: Member Systems Coordinator

Supervised by: Member Systems Manager

Supervises: N/A

Status: The position is full-time, non-exempt, salaried.

Compensation: $60,960 - $64,008, commensurate with experience, with competitive benefits package

Location: Flexible


Benefits: Best in Class benefits package currently including 100% employer paid health insurance plus 50% for dependents/families, a 5% employer retirement match, 32-hour work weeks, 3 weeks vacation, 13 holidays, generous sick time, and a commitment to professional development.

Position Description

The Member Systems Coordinator is responsible for implementing and administering data systems for a small pilot of abortion funds, as well as NNAF’s member-facing data systems, in order to support network building activities. As part of the Membership Team, they support member abortion funds to connect with each other online and share knowledge. They collect, normalize, and analyze data to support the daily operations of individual abortion funds, as well as to support NNAF’s evaluation, strategic guidance, and reporting to external stakeholders. The Member Systems Coordinator interacts with NNAF member funds and other NNAF staff members, and is vital to NNAF’s success in meeting the network’s growing need for values-driven data systems. They are committed to bringing a racial, economic, and reproductive justice lens to traditional database competencies. 

Essential Job Functions 

Member Fund Data System Technical Assistance (approximately 40% of the position)

  • Support member funds in NNAF’s scaling pilot, through training and technical assistance, to manage service delivery data. Train and support member funds to use data reporting systems and other key data competencies.
  • Produce reports (including regularly scheduled operational reporting), dashboards, queries, etc. to support the service delivery of member funds and to support pilot evaluation.
  • Ensure adequacy, accuracy, and validity of data, using management tactics for quality data collection and data integrity.
  • Conduct routine data maintenance tasks on member fund and NNAF databases (deduping, etc.).
  • Help evaluate the design, selection, implementation, and support of database changes.

Network Building through Member Systems (approximately 40% of the position)

  • Support the implementation of a new member portal for member abortion funds. 
  • Administer and moderate the member portal. 
    • Provide training and technical assistance to member abortion funds so that they can communicate, build relationships, and share knowledge with each other on a secure digital platform.
    • Ensure data integrity and that member funds have access to their data through training and technical assistance. 
    • Work with the Member Systems Associate to ensure a smooth integration between the Membership Enrollment Survey and the member portal. 
    • Define and document best practices with the support of the Member Systems Associate.
  • Collaborate and liaise with other departments and the Senior Data Systems Manager to propose, design, and implement workflows, such as future Salesforce custom features, and to help navigate between the needs of member fund systems and NNAF internal systems.
  • Run queries to support data-driven decision making.
  • Represent the Membership department in cross-departmental NNAF data governance initiatives, and help ensure data integrity, quality, and availability by identifying and defining data requirements.

Membership Support (approximately 10% of the position)

  • Data analysis: Identify trends and timely moments for data sharing or areas for additional technical assistance.
  • Produce reports, dashboards, queries, etc. to support NNAF’s evaluation, strategic guidance, and reporting to external stakeholders. 
  • Work with the Membership Team and Technical Assistance Team to provide support to our membership through NNAF convenings, programs, trainings, and technical assistance support.
  • Support Membership Team virtual activities, such as webinars, trainings, and web meetings / conference calls, through potential roles such as notetaker, facilitator, and/or tech support during calls.

Other (approximately 10% of the position)

  • Actively participate in required convenings, summits, retreats, and staff meetings, and participate in required virtual staff communications.
  • Protect the organization by keeping information confidential.
  • Update professional knowledge by participating in educational opportunities approved by NNAF, maintaining networks, and participating in professional organizations as relevant to your role.
  • Perform duties required of all staff to support smooth internal operations such as submitting timely expense reports, reimbursement requests, and timesheets. 
  • Perform other duties as assigned by supervisor.

Travel Expectations

Ability to travel as job requires, approximately six times minimum per year. Travel will primarily be overnight, for approximately 2-5 days, and national. Regardless of where employee lives, and barring travel delays outside of an individual’s control, employee must be able to arrive at destination on-time.

Please note: Due to COVID-19, NNAF has suspended all travel to minimize risk of exposure for staff through the end of the year. This applies to all NNAF related work. We will update the travel suspension only when the pandemic significantly improves and conditions become safer. 


  1. Enable abortion funds in NNAF’s scaling pilot to manage and share service delivery data with each other by providing trainings, responding to timely requests for technical assistance, running reports, and ensuring data integrity.

  2. Inspire trust by ensuring 80% of active member funds (upon full launch of the member portal) can access the data they submitted to NNAF (through channels such as the Membership Enrollment Survey) through ownership of documentation & best practices, workflows, and liaising with other departments.

  3. Strengthen this network’s ability to build relationships and securely share information with each other by regularly moderating the member portal, onboarding 80% of active member funds to the member portal (over a phased launch), and providing ongoing timely support.

  4. Submit all baseline work accurately and on time every cycle.  Baseline work includes Certify (monthly) or submitting reimbursements within 90 days of expenses, workplanning in Trello (keeping your own annual and quarterly workplan updated and participating in maintaining your department's), Slack and email communication (daily), timesheets in ADP (bi-weekly), participating in all staff meetings (monthly) and department meetings, and consistently working core hours.


Job experience requirements

  • Two to four years of relevant work experience.
  • Strong communication skills with a client-service orientation.

Specific skill sets 

  • Experience moderating an online community.
  • Experience training & teaching systems to non-technical end users.
  • Professional experience with reporting and business intelligence. Experience with Salesforce reports, SQL, or BI tools a plus. 
  • Skilled Excel user.
  • Collaborative and comfortable working in non-hierarchical environments.

Preferred skill sets

  • Experience with technical assistance, customer service, or help desk/helpline a plus.
  • Database implementation and administration experience a plus.
  • Salesforce administration experience a plus but not required.
  • Experience with Salesforce Communities a plus.


  • Committed to abortion access and full reproductive health care for all.
  • Committed to an intersectional framework that includes, but is not limited to gender, economic, and racial justice.
  • Ability to enjoy collaboration and be a part of a dynamic, highly productive and integrated team; maintain flexibility and effectively manage ambiguity in a responsive work environment.
  • Self-motivated, resourceful, creative, and able to work without significant day-to-day supervision.
  • Open to giving and receiving feedback and committed to practicing this regularly.
  • Belief in bucking the trend through progressive policies to create a new vision for our future.
  • Appreciation of working with diverse staff and board in an organization committed to racial justice.

Work Environment 

The physical demands and work environment described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodations may be made to enable individuals with different abilities to perform the essential functions. 

  • Depending on location, a combination of in-office and virtual office at this time. Must be able to participate in online virtual communications including email, video conferencing, and other online tools used to facilitate virtual office culture and work sharing. 
  • This position is full time, with employee’s regular full time schedule to be approved by supervisor. Regular hours must include attendance during core business hours from 12:00pm – 5:00pm Eastern Time, Monday through Thursday. Occasional work on evenings and weekends as needed.
  • Must be able to conduct business in English; however, fluency in languages other than English is a plus. 
  • Smoke- and drug (illegal or recreational)-free environment.
  • Some work at off-site locations may be required; NNAF aims for accessibility in any off-site location that we have control of, but some of them may not be fully accessible.
  • This role routinely uses standard office equipment such as computers, phones, and scanners. Employee is regularly required to communicate effectively via computer, via phone, and in person.
  • This role requires frequent sitting. 

NNAF is an equal opportunity employer and does not discriminate against any individual based on any non-merit factor, and is committed to an equitable workplace where everyone is treated as a respected and valued member of the team. In fact, NNAF actively seeks to build and maintain a diverse staff with regard to race, culture, ethnicity, class, religion, physical ability, age, gender, and sexual orientation. As an organization working in solidarity with the reproductive justice movement, NNAF is committed to fostering the leadership and elevating the voices of women, young people, people of color, Native people, immigrant and refugees, low-income people, LGBQ+, and transgender, gender non-conforming, and non-binary people, people who have had abortions, people with disabilities, young parents, people who were formerly imprisoned, people who have received funding for abortions, and people living in the many intersections of these experiences. We encourage people from these communities to apply.

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  • Location
    Remote (Flexible), Massachusetts
  • Department
  • Employment Type
  • Minimum Experience
  • Compensation
    $60,960 - $64,008, commensurate with experience, with competitive benefits package